Detecting Truth, Deception, and Lies while conducting an Investigation virtual, sheridan

OVERVIEW
Truth can be elusive! Especially if someone’s lips are moving! Because there is always more to know if someone is being less than truthful. If the focus of your investigation is to establish the facts how then is it possible to find out the truth when the information you are receiving might not be accurate? Being able to know when, and if someone is being forthright/candid and truthful is a high-level skill set that, when properly developed can increase one’s value to the organization as well as have its uses on a personal level.

WHY SHOULD YOU ATTEND?
At some point, everyone in the workplace will probably need to look into something that happened. Such situations are not always crystal clear or “black and white” creating what is often referred to as “She said-he said” situations. Knowing how to ask the right questions and how to know when you are being told the truth is a required skill set for anyone charged with investigating what happened. This webinar will establish a foundation for that very valuable skill set.

LEARNING OBJECTIVES
The elements of and differences between the two primary forms of deception (Falsification and concealment).
Methods/techniques to detect deception (Emotional Cues, the Cognitive Approach, and the Attempted Control Approach).
The proper weight to give Body Language/Demeanor Evidence: Myth or fact?
The proper use of visual & audio observation.
How to employ the benefits of multiple interview techniques.
The proper application of “Yes” and “No” Questions.

AREAS COVERED
Why we deceive.
Body Language/Demeanour Evidence: Myth or fact?
The Two Primary Forms of Deception: Falsification & Concealment
The Three ways to Detect Deception: Emotional Cues, Cognitive Approach, and the Attempted Control Approach
Comparing verbal vs. non-verbal behavior
Use of Visual & Audio Observation
Interview Techniques
Use of “Yes” or No” Questions
Use of single v multiple sessions (for both employees and witnesses)
Documentation
Confronting the deceiver

WHO WILL BENEFIT?
All level Managers, Supervisors
Human Resources
Employee Relations
Labor Relations
Attorneys, and Union Officers/Representatives/Stewards
All levels of Law Enforcement or Security staff.

About speaker
Bob Oberstein has over 52 years of Labor/Employee Relations experience on all sides of the labor-management table including as a neutral (arbitrator, mediator) in both the public and private sectors. He has served as a Commissioner, Maricopa County’s Judicial Merit System Review Commission; Member, City of Phoenix Fire and Police Pension Boards; and Member/Chairman, City of Phoenix Civil Service Board. He is also the recipient of the Federal Mediation and Conciliation Service (FMCS) Director’s Certificate of Recognition for Achievement in Promoting Positive Labor-Management Relations.
Bob currently mediates in the Family, Civil and Small Claims courts in the State of Washington and serves on the permanent panels/rosters for the FMCS Arbitration Roster (Regions 1, 2, 4, and 7); Oregon Employment Relations Board (OERB); Washington Public Employment Relations Commission (PERC); State of California Mediation and Conciliation Service (SCMCS) Public Employment Relations Panel; American Arbitration Association (AAA) Workplace Investigation Panel; Arizona Department of Education (ADE) Hearing Officer Panel; Eglin Air Force Base & American Federation of Government Employees Local No. 214 Arbitration Panel.