The Ancient Art of Listening virtual, sheridan

OVERVIEW
Listening, truly listening, and not merely being silent or politely waiting for your opportunity to speak or to correct the speaker, is among the hardest work you might ever do. But to truly listen completely so that you are not only hearing but processing what the speaker wanted you to hear and to learn, with your heart as well as with your brain takes practice. However, one must first be aware of this set of listening skills before one can begin to practice and then hopefully perfect one’s ability to listen completely.

WHY SHOULD YOU ATTEND?
The art of listening is not just about hearing what the speaker says in a conversation. It’s about understanding what they say and responding in a way that makes them feel heard.
Deep listening is the foundation for genuine engagement and emotional connections, as well as more rapid and meaningful outcomes from collaboration and knowledge-sharing.

LEARNING OBJECTIVES
How to create/maintain a “safe listening” environment for the speaker.
How to control one’s premature/judgmental responses.
When and how to ask questions.
When and when not to interrupt.
How to listen to learn.
Identifying and controlling your “hot buttons/pain points.”
If listening is a gift, how to give generously.

AREAS COVERED
Gaining/maintaining the speaker’s trust.
The art of questions.
The role of body language and other cues.
Proper listening courtesy.
Listening= learning
The benefit/use of silence.
The relationship between listening and instincts.

WHO WILL BENEFIT?
Anyone who both personally as well as professionally communicates with others including:
CEOs, Vice presidents, Directors
Business Owners
Human Resources
Talent Management Personnel
Employee Relations
Operation Coordinators

About speaker
Bob Oberstein has over 52 years of Labor/Employee Relations experience on all sides of the labor-management table including as a neutral (arbitrator, mediator) in both the public and private sectors. He has served as a Commissioner, Maricopa County’s Judicial Merit System Review Commission; Member, City of Phoenix Fire and Police Pension Boards; and Member/Chairman, City of Phoenix Civil Service Board.
Bob has served as Director, of the Labor Management Relations Program at Ottawa University, Phoenix (OU), Arizona where he taught conflict resolution, grievance processing, arbitration, and negotiation among other courses.
Bob holds a BA in English/Education from St. John’s University, a Master of Science in Social Science and Graduate Certificate of Labor Studies from Long Island University, and a Master of Jurisprudence in Labor and Employment Law from Tulane University Law School.