How to Communicate Effectively in a Diverse Workplace virtual, sheridan

OVERVIEW
Globalization and technology have created an increasingly diverse workplace. As the world population grows and our connectivity increases, working alongside colleagues from different generations, life experiences, cultures, genders, orientations, and religions is common. The increased diversity, coupled with the shift toward remote and hybrid work environments, means it’s more critical than ever to develop appropriate communication strategies and practices. Workers must be able to communicate in a way that ensures comprehension and inclusion with audiences from a variety of cultures. However, the methods to navigate and influence these conversations are not always intuitive.

WHY SHOULD YOU ATTEND?
• Do business messages sometimes seem clear as mud?
• Would you like to speak more smoothly so that both you and those to whom you are speaking feel relaxed, tuned in, and focused?
• Would you like to speak more clearly so your listeners can understand exactly what you’re saying and what you mean?
• Do people sometimes have trouble understanding you because English is your second language?
• Do you get frustrated with seemingly unnecessary miscommunication in the workplace resulting in costly and time-consuming due diligence and resolution that sometimes ends poorly?

LEARNING OBJECTIVES
• Reduce instances of being misunderstood or misrepresented.
• Deal with cultural, generational, religious, and other differences more sensitively.
• Build stronger working relationships.
• Improve productivity by providing a more comfortable and inclusive working climate.
• Become more aware of employees’ or colleagues’ perceptions and perspectives.
• Learn methods to speak to diverse audiences effectively.

AREAS COVERED
• Benefits of considering cultural values when communicating in a multicultural community and workplace.
• Develop an action plan to improve your communication skills.
• Effective communication skills to build relationships with colleagues in a globalized workplace.
• Understanding differences in body language.
• Identify words, phrases, and situations that may appear disrespectful to others.
• Develop active listening skills.
• Ways to be open and inclusive of other cultures.
• Common communication “bloopers” are misunderstood.
• Examine and apply the four “C’s” styles of effective communication.
• How to be approachable for open communication.

About speaker
Lisa Kleiman is the founder and public speaking coach at Speaktopia and has been conducting public speaking and communication training for over two decades. Lisa has coached individuals and facilitated hundreds of classes, workshops, and seminars on developing speaking and written skills for multiple audiences across the globe. She has held management and consulting positions at fortune 500 companies and taught undergraduate and graduate business and managerial communication and writing courses at Boise State University for over 17 years.

Lisa is the author of multiple publications, including “You Got This: Everything You Need to Master Authentic Public Speaking”; (2019) River Grove Books, and holds an Education Specialist Degree, a Master of Science in Technical and Professional Communication, a Master of Science in English, a Bachelor of Science in Marketing and Management with academic and professional certificates in human resources and records management.