Emotional Intelligence for Effective Working Relationships virtual, sheridan

OVERVIEW
Emotional intelligence and leadership are closely related concepts. So, it is no wonder that Emotional intelligence is an important indicator of organizational leadership success. Emotional intelligence is a general set of skills that can be applied to anyone and any environment. Understanding EI and mastering the skills involving emotional intelligence will greatly help you and your team in difficult situations.

WHY SHOULD YOU ATTEND?
Emotional Intelligence (EI) also known as Emotional Quotient (EQ) is understood as the ability to understand your own and others’ emotions and how they drive behavior. This capacity to relate appropriately with others, and engage constructively with their emotions is a vital trait for every successful leader.

This webinar will help you identify the practical steps you can take to recognize the 12 signs of emotional intelligence and help you develop your emotional intelligence.

AREAS COVERED
Introduction to Emotional Intelligence
• What is Emotional Intelligence and why should it matter?
• Recognize behaviors associated with emotional intelligence
• The 12 signs of being emotionally intelligent
Self-Awareness
• What is emotion? and how does “Emotional Hijacking” take place
Self-Management
• How to take advantage of the power of optimism?
• How to manage your anger effectively?
Self-Motivation-How to motivate yourself?
Empathy-How to have empathic communication with others
Social Awareness

WHO WILL BENEFIT?
Anyone who wants to maximize their business relationships for continued success by increasing their self-awareness and emotional management through emotional intelligence skills.

About speaker
Audrey Halpern has had an exemplary 20+yr training facilitation/learning and development career, developing custom soft skills employee programs, on-boarding and Train the Trainer experiences. She is an experienced Facilitator, instructional designer, and learning and development/HR professional with a passion for making a difference. Since 1992, Audrey has been consulting with corporate clients, developing customized content and facilitating soft skills, emotional intelligence, leadership and communication content face to face and through global webinars for clients in a variety of industries.

Previously a Director of Training with a telecom company, she has experience in both management and consulting. She has been an adjunct professor for the MBA program at Hofstra University and New York Institute of Technology where she taught presentation skills/communication skills. She has coached MBA students in successfully navigating their internships.

As a trainer, she utilizes impactful activities to build confidence and essential 21st century skills for individuals and teams to communicate and collaborate effectively. Audrey is a faculty member of the American Management Association in New York where she teaches professional development topics throughout the Northeast.