Conflict Resolution - Prevent, De-escalate, Resolve virtual, sheridan

OVERVIEW
Unhealthy workplace behaviors such as gossip, stonewalling, belittling, passive aggressiveness, finger-pointing, and hypercriticism contribute to the creation of unhappy, unproductive work environments, resulting in substantial costs for organizations. According to CPP, Inc., conflicts in the workplace pose a significant financial burden on American businesses, with one evident consequence being the increased expenditure on paid leave. Their research highlights that 25% of workers have admitted to calling in sick due to workplace conflicts at least once.

WHY SHOULD YOU ATTEND?
Does it seem like there are conflicts brewing left and right? Do you see this too? We are not alone. Unfortunately, many business leaders realize this negative issue is in their doors.

Does workplace conflict take up a lot of your time and energy? Now is the time to give yourself, your leadership team, and all of your employees the tools to help minimize conflict.

Sign yourself and your team up today. You will be glad you did. Your managers will thank you. Your employees will thank you. When workplaces incorporate an anti-conflict culture using the PEKs principle, demonstrated patience, empathy, and kindness, the environment becomes a place to look forward to coming into.

LEARNING OBJECTIVES
Participant will:

Identify and know how to respond to various levels of conflict behavior
Recognize our own natural responses to adversity
Explore conflict prevention measures
Strengthen verbal and nonverbal communication skills
Learn de-escalation strategies for safe interventions
Determine resolution options

AREAS COVERED
A closer look at conflict – underlying causes of behavior
Conflict prevention
Awareness of self and others
PEKs
Actions
Conflict resolution with de-escalation tips and techniques
A T.E.A.M. approach

TOPIC BACKGROUND
In today’s dynamic and interconnected world, conflicts are inevitable, both in personal and professional spheres. Whether it’s a disagreement among team members, a clash of interests in a business setting, or even disputes within a community, effective conflict resolution skills are essential for maintaining positive relationships and fostering a harmonious environment.

Conflict resolution is a critical skill set that plays a pivotal role in fostering healthy and productive environments, both in personal and professional settings. Recognizing the significant impact conflicts can have on productivity, morale, and overall well-being, empower yourself with practical strategies not just to handle conflicts but also to turn them into chances for growth and collaboration.

About speaker
Deborah Jenkins has over twenty years of experience as an Accounting and Human Resources (HR) Professional. She has served in senior leadership roles as well as supporting businesses as a generalist, payroll specialist, training and development provider, and benefits administrator. The variety of industries she has contributed to spans the public, private and non-profit sectors. After having spent years broadening her skills, knowledge, and experience, Deborah now serves her clients as a Human Resources Consultant, Workforce and Leadership Training and Development Presenter, Motivational Keynote Speaker and Executive Coach through her business, HR Solutions, LLC.
Her goal is to assist others to develop more effective communications, supportive collaboration, and harmonious concord to reach superior streamlined, successful, and enjoyable results. When Deborah is not working, learning, or volunteering her time, she enjoys hanging out with her family and friends, spending time outdoors with Mother Nature, and taking in the arts and entertainment offered in her home state of Montana and beyond.